Cancellation policy

How do I cancel an appointment?

You may cancel your appointment with no fee, up to 48 hours before your scheduled appointment time. You can do this by following the link within your confirmatory booking email. Should you wish to rebook, you can do this via our website www.thegreenmenopauseclinic.co.uk.

Please email hello@thegreenmenopauseclinic.co.uk to receive a full refund, if more than 48 hours prior to your scheduled appointment time. Please note that there can be a delay of up to ten days before you receive your refunded fee.

What if I need to cancel less than 48 hours before my appointment?

Unfortunately we are unable to refund late cancellations, which we define as less than 48 hours before the scheduled time of your appointment. This is because it will be difficult for another woman to take this appointment at short notice.